What to do after you have sent an electrical quote
A practical quote follow-up routine for electricians, with example messages and a simple way to record the next action.
Make the next step clear before sending
A customer should be able to tell what is included, what it costs and how to go ahead. If you need a decision by a particular date because the price or availability may change, explain that accurately. Do not manufacture a deadline.
Check the email address and attach the right version. Put the job or property reference in the subject so the customer can find it again.
Check it arrived
A quiet customer has not necessarily rejected the price. The quote may be in spam, they may be comparing a different scope, or they may need to ask somebody else. Start by checking receipt.
Choose the timing around the job and anything you agreed with the customer. A large project with a decision next month does not need the same follow-up as a small job they want booked this week.
Hi [name], just checking the quote for [job] reached you. If anything needs explaining, reply here and I’ll help. Thanks, [name].
Ask a useful question
Your next message should help the customer move forward. Ask whether there is a question about the scope or whether their timing has changed. Avoid promising a slot before you have checked the diary.
If they want a lower price, check whether they are asking for less work or the same work for less money. Write down any scope change before revising the quote.
Hi [name], have you had a chance to look through the quote for [job]? Let me know if you need anything explained or if your plans have changed.
Keep one record for each quote
The record can be simple. What matters is that you can see the next action without reading every old message.
- Customer and job reference.
- Quote version, value and date sent.
- Last reply and any unanswered question.
- Next follow-up date and who is responsible.
- Accepted, declined or still awaiting a decision.
Know when to stop
Stop when the customer says no or asks not to be contacted. If they accept, stop the quote reminders and move to the agreed booking step. If they are waiting for finance, a landlord or another contractor, record the reason and agree when to return to it.
A final polite message can close an unanswered quote without pressure. Keep the door open, but do not leave it on an endless automatic chase.
Hi [name], I’ll close this quote off for now as I haven’t heard back. If you still need the work, just reply and I can check the current price and availability.